Privacy Policy

Introduction

Factiv ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Submit contact forms or enquiries
Subscribe to our newsletters or educational content
Communicate with our nutrition consultants
Create an account on our platform

This information may include your name, email address, phone number, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

IP address
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Device information

How We Use Your Information

We use the collected information for the following purposes:

To respond to your enquiries and provide customer support
To send educational content and updates about natural supplements
To improve our website and user experience
To analyse website usage and trends
To comply with legal obligations
To prevent fraud and enhance security

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in operating our website and business
Legal authorities when required by law or to protect our rights
Business partners, with your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Factiv
48 Northumberland Street
Newcastle NE1 7DE
United Kingdom
Email: [email protected]
Phone: +44 191 583 92 64